“The process never felt like haggling or aggressive negotiating”

We received more feedback from our customer surveys, and you’ll note that many of our customers are proud to serve as referrals. For privacy reasons, we do not list our customers’ full names, but call us at 1.877.420.WBAA (9222), and we can put you in touch with a reference.

Better yet, fill out our online quote form to find out how much your car is worth. You’ll get an idea of the fair market price, and we can set up an appointment so you can get cash for your car.

Stefan P. wrote on April 27, 2010:

The experience was a good one right away. The service was friendly and courteous. The process never felt like haggling or aggressive negotiating.

Yes, I would recommend We Buy Any Auto, for the reason mentioned above.

I would say your motto is accurate. I was helped as soon as I walked onto the lot. The offer made was right in the range of what I realistically expected, and the explanation given made sense. Everything was done in a courteous and respectful manner from start to finish.

Tracey P. wrote on April 15, 2010:

Feel free to use me as a reference. This was my first time selling my car so I wasn’t sure what to expect. My experience at We Buy Any Auto was friendly, fast and fair. If you’re planning on selling your car, this the place to go. Ask for Peter and tell him Tracey sent you!

What Is My Toyota Worth?

The Toyota brand has taken a well-deserved beating in 2010. The company responded slowly to complaints of sticking accelerator pedals, initially ascribing problems to floor mats or driver error. Now Toyota has recalled millions of vehicles, raising questions for owners.

• Should you be worried about the resale value of the Toyota in your garage?
• Does this only affect only recalled Toyotas or the entire brand?
• Does Lexus have the same problem?

In general, I believe that Toyotas are well constructed, and I have faith that the brand will succeed over the long haul. That said, the Kelly Blue Book noted price drops of 2-3% in resale value for Toyotas, and some Edmunds estimates show decreases as high as 10%. The company’s recent openness has started it back on the path to success, and with its agreement to pay a large fine in the U.S., I think it has turned the corner.

The resale value for Toyotas has declined, but you can get a quote on your car now to see where you stand. The Toyota web site says that the following vehicles are involved in recent recalls, as of April 23, 2010. 

Recalled Toyotas

2005-2010 Avalon
2007-2010 Camry
2009-2010 Corolla
2008-2010 Highlander
2009-2010 Matrix
2004-2009 Prius
2010 Prius
2009-2010 RAV4 1998-2010 Sienna
2008-2010 Sequoia
2005-2010 Tacoma
2007-2010 Tundra
2009-2010 VENZA

For an updated list, see www.toyota.com/recall. The Lexus and Scion brands are made by Toyota, but they were not affected by the gas pedal recall.

This is a terrific time find a great values buying a new Toyotas. If you live in NJ or NYC, consider selling your car to We Buy Any Auto.

On April 22, the Moody’s credit rating agency lowered Toyota’s rating one notch to a still-respectable “Aa2.” The Moody’s report cited concerns over Toyota’s ability to pay debt, its profitability and its pricing power. The last two points are good news for consumers. Presumably, Toyota will continue making high quality cars, and the company should be even more sensitive to safety issues, but it will be forced to charge lower prices while its brand image recovers.

Toyota Recall Timeline

• January 21 - Toyota recalls millions of vehicles with sticking accelerator pedals.
• January 26 - Toyota suspends sales and production of 8 models as the company determines the source of the sticking gas pedals.
• February 19 - KBB notes drops of 2-3% in resale value for Toyota models.
• February 24 - Toyota President Akio Toyoda testifies at a U.S. Congressional hearing.
• April 19 - Toyota agrees to pay $16.4 million USD fine over charges that the company delayed its vehicle recall.
• April 22 - Moody’s, an international ratings agency, cut Toyota’s credit rating.

Toyota Gas Pedal Recall - Technical Details

Toyota says friction between pedal parts can cause the pedal to stick. The pedals are intentionally designed with some friction because this makes the pedal action feel smooth. In the particular design that’s involved in the recall, the parts can wear to the point that the pedal returns slow to the idle position or not at all (stuck pedal).

The recall fix is to install a simple metal shim that increases accelerator spring pressure and reduces wear. The shim is only a few millimeters thick, but it can make the difference between a safe ride

Toyota Pedal Diagram
Source: Toyota.com

Comments like “you are a gentleman” reflect our motto: Fast, Friendly and Fair

We send out a survey to all customers who have sold their cars through We Buy Any Auto. The recent feedback makes me proud of the way we treat our customers, comments like, “You are a gentleman,” and “You are how every salesman/business owner should be.” Wow! It sounds like we’re doing something right.

Jared R. wrote on March 31, 2010:

I chose We Buy Any Auto because I knew using a comapany was going to be faster. Yes, I would recomend your company. You were fast, and your check did not bounce, and you actually paid off the car. The transaction happened fast, and you were nice guys.

Ramona S. wrote on March 25, 2010:

Please feel free to refer potential customers to either my husband or myself, as we were extremely pleased with your firm. In fact, I have referred a few people at work already. And, when we get ready to trade in my daughter’s car, you are the first & only firm we are contacting. Absolutely happy with the entire process, from beginning to end.

Nick K. wrote on March 7, 2010:

Lindsey and I couldn’t have been happier with the service, friendliness, and professionalism throughout the process. And honestly, you are how every salesman/business owner should be - though sadly seem to be the 1 in a million. I will be sure to keep you in mind in the future - especially if I know of anyone that’s trying to sell their car. Thanks for everything.

Sandy L. wrote on January 28, 2010:

Found you on Internet. Was pleased with site set-up. Also met Mr. Peter Cooper eyeball to eyeball and was pleased.

My experience was quite satisfactory. I believe I received a fair deal. Thank you, Mr. Cooper. You are a gentleman.

I am finding that most people we come in contact with have had some negative experience with an auto transaction in their past. 

Our philosophy is that you can only buy from someone that has an interest in selling.

With that said, if you want to part with your car, van or truck and don’t want to be hassled or compromised, give us a chance to convert your asset in cash. 

Fast Friendly and Fair is the only way we operate.

As a small business owner, I get to know your customers’ needs pretty quickly. Most people who walk in the door want to know, “How can I sell my car conveniently?” Some people have special circumstances, and buying used cars from them requires creative thinking.

Say “Olá” to Brasil, “Adeus” to Your Car

A couple walked into my office, and they were preparing for a big move to Brazil in one month. They needed to sell their 2008 Hyundai Santa Fe, a midsize SUV with excellent safety ratings. Everyone knows that the value of your vehicle drops the most in the first year of ownership, so they were going to take a bath, regardless of where they sold the vehicle. I offer customers a fair price for their car, but I never hide the fact that I have to resell it.

The vehicle was in great shape, with only 8,000 miles on the clock. As I looked over the SUV, I realized the couple would probably sell the car to We Buy Any Auto, but they would probably feel unsatisfied with the experience. I searched for a creative way to provide some additional value to the customer while crafting a deal that worked for everyone. I considered all they must be going through, trying to coordinate so many details while moving to a new country, and I realized they still needed a car.

The couple was doing the right thing by selling their SUV well in advance of their departure date, but they had hundreds of errands to run in the next month. One month would not make much difference in terms of the vehicle’s resale value, so we reached an agreement where a We Buy Any Auto representative would pick up the vehicle the day before they left the country.

With a little creative thinking, we saved the couple the hassle and expense of renting a vehicle for an entire month. That’s the type of personal service you can expect from my company.

“I’ll Trade My Beemer for Your Mini”

In another case, I brought together two car sellers who were simply asking too much for their vehicles. A woman walked in, offering to sell a Mini Cooper, which is a sporty little car with good fuel economy and a terrific resale value. The problem was she was hoping to receive more than retail price. This just doesn’t work for my business model, so I politely recommended that she try a private sale and said I hoped she would reconsider us if it didn’t work out.

A week later, a customer walked in with a BMW 3-series convertible. She was hoping to sell her car and buy a Mini Cooper! “Would you consider a trade?” I asked. The customer sounded intrigued by the idea, so I asked permission to share the Beemer owner’s information with the Mini Owner, and I put them in touch. This might seem like an unconventional strategy for someone who buys cars for a living, but I want to provide a positive experience for everyone who touches my business.